Refund policy

At Bakedmine, we prioritize the satisfaction of every customer and take pride in delivering fresh, high-quality baked goods.

Because our cookies are made fresh to order and are perishable, we do not accept returns or exchanges. Additionally, orders cannot be canceled or modified once preparation begins, which starts every Friday for scheduled deliveries.

However, we understand that things don’t always go as planned. Refunds or store credit may be issued under the following circumstances:

• Baking error on our end (example: cookie is raw or not fully baked upon arrival)
• Incorrect order received (you received the wrong items)
• Significant damage during delivery that affects the quality of your order

To request a refund or resolution, please contact us within 24 hours of delivery with:

• Your order number
• A brief description of the issue
• Photo evidence of the product

Once reviewed, we will determine if a refund or store credit is appropriate.

Please note:

• We are not responsible for issues caused by incorrect addresses entered at checkout
• We are not responsible for missed deliveries or delays once the order has been dropped off

We appreciate your support and understanding as a small business. 💗